Privacy Policy – Organic Beauty Store

Organo Pharma
Effective date: Dec 2025
Last updated: Dec 2025

Organo Pharma (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and protect personal data when you use our website, purchase our products, contact us, or otherwise interact with us.

If you have any questions, contact us at:
Email: [[email protected]]
Address: [Dubai UAE ]
Phone: [+971 …]

1) Scope

This policy applies to personal data we process in connection with:

Our website: https://organopharmauae.com/
Our online store and product orders
Customer support, WhatsApp, email, phone, and social media
Marketing communications (where permitted)

2) Personal data we collect

Depending on how you interact with us, we may collect:

A) Information you provide

Identity details: name, username, date of birth (if provided)
Contact details: email, phone number, shipping/billing address
Order details: products purchased, order notes, delivery preferences
Account details: login credentials (if you create an account)
Customer support: messages, emails, call records (where applicable)
Reviews and feedback you submit

B) Payment information

We do not typically store full card details. Payments are processed by our payment providers. We may receive tokenized payment references and limited details (e.g., last 4 digits, payment status).
If you choose Cash on Delivery (if offered), we record the relevant order and delivery information.

C) Automatically collected information

Device data: IP address, browser type, operating system, device identifiers
Usage data: pages visited, time spent, clicks, referral source
Cookies and similar technologies (see Section 10)

D) Optional / sensitive data

We do not intend to collect sensitive personal data. Please do not share medical or health details. If you do, we will handle it with extra care and only use it to address your request.

3) Why we use your data (purposes)

We use your personal data to:

Process orders: confirm orders, fulfill delivery, manage returns/refunds
Customer service: respond to questions, complaints, warranty/quality support
Account management: create and manage your account (if applicable)
Improve our services: analytics, troubleshooting, site performance, testing
Marketing (where allowed): send offers, newsletters, abandoned cart reminders
Security & fraud prevention: protect accounts, payments, and our website
Legal compliance: comply with UAE laws, tax and accounting obligations

4) Legal basis for processing (template)

Where required, we rely on one or more of the following:

Contract: to fulfill your purchase and deliver products
Legitimate interests: improving our services, security, fraud prevention
Consent: for optional marketing cookies and certain direct marketing
Legal obligations: recordkeeping, responding to lawful requests

5) How we share your data

We may share personal data only as needed with:

Delivery and logistics providers (to ship your order)
Payment service providers (to process payments)
Website/hosting providers and IT support (to run our store securely)
Marketing/analytics providers (only as needed and often via cookies)
Professional advisors (legal, accounting)
Authorities if required by law or to protect rights and safety

We do not sell your personal data.

6) International transfers

Some service providers may process data outside the UAE. Where this happens, we take reasonable steps to ensure appropriate safeguards and security measures are in place.

7) Data retention

We keep your personal data only as long as necessary for the purposes described, including legal, accounting, or reporting requirements. Typical retention periods may include:

Order records and invoices: [e.g., 5 years / as required by law]
Customer support records: [e.g., 12–24 months]
Marketing data: until you unsubscribe or object

8) Your rights

Subject to applicable law, you may have the right to:

Request access to your personal data
Request correction of inaccurate data
Request deletion (where applicable)
Object to processing or request restriction (where applicable)
Withdraw consent (for activities based on consent, like marketing emails)
Unsubscribe from marketing at any time via the link in our messages

To exercise your rights, contact: [[email protected]]
We may ask to verify your identity before responding.

9) Security

We implement reasonable technical and organizational measures to protect personal data, including access controls, encryption where appropriate, and secure hosting practices. However, no system is 100% secure.

10) Cookies and tracking technologies

We use cookies and similar technologies to:

Ensure the website works properly (essential cookies)
Remember preferences
Analyze traffic and improve performance
Support advertising and remarketing (if enabled)

Cookie management: You can control cookies via your browser settings and/or our cookie banner (if available). Disabling cookies may impact site functionality.

If you use tools like Google Analytics / Meta Pixel / TikTok Pixel: list them here:

[Google Analytics] for analytics
[Meta Pixel] for advertising measurement and retargeting
(Only include what you actually use.)

11) Marketing communications

If you opt in, we may send you promotional messages by email/SMS/WhatsApp. You can opt out at any time by:

Clicking “unsubscribe” in emails
Replying “STOP” (where applicable)
Contacting us at [[email protected]]

12) Children’s privacy

Our products and website are not intended for children under [16/18]. We do not knowingly collect data from children. If you believe a child provided us with data, contact us to remove it.

13) Third-party links

Our website may contain links to third-party websites. We are not responsible for their privacy practices. Please review their policies.

14) Changes to this policy

We may update this Privacy Policy from time to time. We will post the updated version on our website with a new “Last updated” date.

Organo Pharma
Effective date: Dec 2025
Last updated: Dec 2025

If you have any questions, contact us at:
Email: [[email protected]]
Address: [Full UAE Address]
Phone: [+971 …]

1) Scope

This policy applies to personal data we process in connection with:

Our website: https://organopharmauae.com/
Our online store and product orders
Customer support, WhatsApp, email, phone, and social media
Marketing communications (where permitted)

2) Personal data we collect

Depending on how you interact with us, we may collect:

A) Information you provide

Identity details: name, username, date of birth (if provided)
Contact details: email, phone number, shipping/billing address
Order details: products purchased, order notes, delivery preferences
Account details: login credentials (if you create an account)
Customer support: messages, emails, call records (where applicable)
Reviews and feedback you submit

B) Payment information

We do not typically store full card details. Payments are processed by our payment providers. We may receive tokenized payment references and limited details (e.g., last 4 digits, payment status).
If you choose Cash on Delivery (if offered), we record the relevant order and delivery information.

C) Automatically collected information

Device data: IP address, browser type, operating system, device identifiers
Usage data: pages visited, time spent, clicks, referral source
Cookies and similar technologies (see Section 10)

D) Optional / sensitive data

We do not intend to collect sensitive personal data. Please do not share medical or health details. If you do, we will handle it with extra care and only use it to address your request.

3) Why we use your data (purposes)

We use your personal data to:

Process orders: confirm orders, fulfill delivery, manage returns/refunds
Customer service: respond to questions, complaints, warranty/quality support
Account management: create and manage your account (if applicable)
Improve our services: analytics, troubleshooting, site performance, testing
Marketing (where allowed): send offers, newsletters, abandoned cart reminders
Security & fraud prevention: protect accounts, payments, and our website
Legal compliance: comply with UAE laws, tax and accounting obligations

4) Legal basis for processing (template)

Where required, we rely on one or more of the following:

Contract: to fulfill your purchase and deliver products
Legitimate interests: improving our services, security, fraud prevention
Consent: for optional marketing cookies and certain direct marketing
Legal obligations: recordkeeping, responding to lawful requests

5) How we share your data

We may share personal data only as needed with:

Delivery and logistics providers (to ship your order)
Payment service providers (to process payments)
Website/hosting providers and IT support (to run our store securely)
Marketing/analytics providers (only as needed and often via cookies)
Professional advisors (legal, accounting)
Authorities if required by law or to protect rights and safety

We do not sell your personal data.

6) International transfers

Some service providers may process data outside the UAE. Where this happens, we take reasonable steps to ensure appropriate safeguards and security measures are in place.

7) Data retention

We keep your personal data only as long as necessary for the purposes described, including legal, accounting, or reporting requirements. Typical retention periods may include:

Order records and invoices: [e.g., 5 years / as required by law]
Customer support records: [e.g., 12–24 months]
Marketing data: until you unsubscribe or object

8) Your rights

Subject to applicable law, you may have the right to:

Request access to your personal data
Request correction of inaccurate data
Request deletion (where applicable)
Object to processing or request restriction (where applicable)
Withdraw consent (for activities based on consent, like marketing emails)
Unsubscribe from marketing at any time via the link in our messages

To exercise your rights, contact: [[email protected]]
We may ask to verify your identity before responding.

9) Security

10) Cookies and tracking technologies

We use cookies and similar technologies to:

Ensure the website works properly (essential cookies)
Remember preferences
Analyze traffic and improve performance
Support advertising and remarketing (if enabled)

Cookie management: You can control cookies via your browser settings and/or our cookie banner (if available). Disabling cookies may impact site functionality.

If you use tools like Google Analytics / Meta Pixel / TikTok Pixel: list them here:

[Google Analytics] for analytics
[Meta Pixel] for advertising measurement and retargeting
(Only include what you actually use.)

11) Marketing communications

If you opt in, we may send you promotional messages by email/SMS/WhatsApp. You can opt out at any time by:

Clicking “unsubscribe” in emails
Replying “STOP” (where applicable)
Contacting us at [[email protected]]

12) Children’s privacy

Our products and website are not intended for children under [16/18]. We do not knowingly collect data from children. If you believe a child provided us with data, contact us to remove it.

13) Third-party links

Our website may contain links to third-party websites. We are not responsible for their privacy practices. Please review their policies.

14) Changes to this policy

We may update this Privacy Policy from time to time. We will post the updated version on our website with a new “Last updated” date.

3. EMBEDDED CONTENT

Pages on this site may include embedded content, like YouTube videos, for example. Embedded content from other websites behaves in the exact same way as if you visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged-in to that website. Below you can find a list of the services we use:

FACEBOOK

The Facebook page plugin is used to display our Facebook timeline on our site. Facebook has its own cookie and privacy policies over which we have no control. There is no installation of cookies from Facebook and your IP is not sent to a Facebook server until you consent to it. See their privacy policy here: Facebook Privacy Policy .

X

We use the X API to display our tweets timeline on our site. X has its own cookie and privacy policies over which we have no control. Your IP is not sent to a X server until you consent to it. See their privacy policy here: X Privacy Policy .

YOUTUBE

We use YouTube videos embedded on our site. YouTube has its own cookie and privacy policies over which we have no control. There is no installation of cookies from YouTube and your IP is not sent to a YouTube server until you consent to it. See their privacy policy here: YouTube Privacy Policy.

4. COOKIES

This site uses cookies – small text files that are placed on your machine to help the site provide a better user experience. In general, cookies are used to retain user preferences, store information for things like shopping carts, and provide anonymized tracking data to third party applications like Google Analytics. Cookies generally exist to make your browsing experience better. However, you may prefer to disable cookies on this site and on others. The most effective way to do this is to disable cookies in your browser. We suggest consulting the help section of your browser.

NECESSARY COOKIES (ALL SITE VISITORS)

cfduid: Is used for our CDN CloudFlare to identify individual clients behind a shared IP address and apply security settings on a per-client basis. See more information on privacy here: CloudFlare Privacy Policy.
PHPSESSID: To identify your unique session on the website.

NECESSARY COOKIES (ADDITIONAL FOR LOGGED IN CUSTOMERS)

wp-auth: Used by WordPress to authenticate logged-in visitors, password authentication and user verification.
wordpress_logged_in_{hash}: Used by WordPress to authenticate logged-in visitors, password authentication and user verification.
wordpress_test_cookie Used by WordPress to ensure cookies are working correctly.
wp-settings-[UID]: WordPress sets a few wp-settings-[UID] cookies. The number on the end is your individual user ID from the users database table. This is used to customize your view of admin interface, and possibly also the main site interface.
wp-settings-[UID]:WordPress also sets a few wp-settings-{time}-[UID] cookies. The number on the end is your individual user ID from the users database table. This is used to customize your view of admin interface, and possibly also the main site interface.

5. WHO HAS ACCESS TO YOUR DATA

If you are not a registered client for our site, there is no personal information we can retain or view regarding yourself.

If you are a client with a registered account, your personal information can be accessed by:

Our system administrators.
Our supporters when they (in order to provide support) need to get the information about the client accounts and access.

6. THIRD PARTY ACCESS TO YOUR DATA

We don’t share your data with third-parties in a way as to reveal any of your personal information like email, name, etc. The only exceptions to that rule are for partners we have to share limited data with in order to provide the services you expect from us. Please see below:

ENVATO PTY LTD

For the purpose of validating and getting your purchase information regarding licenses for our theme, we send your provided tokens and purchase keys to Envato Pty Ltd and use the response from their API to register your validated support data. See the Envato privacy policy here: Envato Privacy Policy.

TICKSY

Ticksy provides the support ticketing platform we use to handle support requests. The data they receive is limited to the data you explicitly provide and consent to being set when you create a support ticket. Ticksy adheres to the EU/US “Privacy Shield” and you can see their privacy policy here: Ticksy Privacy Policy.

7. HOW LONG WE RETAIN YOUR DATA

When you submit a support ticket or a comment, its metadata is retained until (if) you tell us to remove it. We use this data so that we can recognize you and approve your comments automatically instead of holding them for moderation.

If you register on our website, we also store the personal information you provide in your user profile. You can see, edit, or delete your personal information at any time (except changing your username). Website administrators can also see and edit that information.

8. SECURITY MEASURES

We use the SSL/HTTPS protocol throughout our site. This encrypts our user communications with the servers so that personal identifiable information is not captured/hijacked by third parties without authorization.

In case of a data breach, system administrators will immediately take all needed steps to ensure system integrity, will contact affected users and will attempt to reset passwords if needed.

9. YOUR DATA RIGHTS

GENERAL RIGHTS

If you have a registered account on this website or have left comments, you can request an exported file of the personal data we retain, including any additional data you have provided to us.

You can also request that we erase any of the personal data we have stored. This does not include any data we are obliged to keep for administrative, legal, or security purposes. In short, we cannot erase data that is vital to you being an active customer (i.e. basic account information like an email address).

If you wish that all of your data is erased, we will no longer be able to offer any support or other product-related services to you.

GDPR RIGHTS

Your privacy is critically important to us. Going forward with the GDPR we aim to support the GDPR standard. ThemeREX permits residents of the European Union to use its Service. Therefore, it is the intent of ThemeREX to comply with the European General Data Protection Regulation. For more details please see here: EU GDPR Information Portal.

10. THIRD PARTY WEBSITES

ThemeREX may post links to third party websites on this website. These third party websites are not screened for privacy or security compliance by ThemeREX, and you release us from any liability for the conduct of these third party websites.

All social media sharing links, either displayed as text links or social media icons do not connect you to any of the associated third parties, unless you explicitly click on them.

Please be aware that this Privacy Policy, and any other policies in place, in addition to any amendments, does not create rights enforceable by third parties or require disclosure of any personal information relating to members of the Service or Site. ThemeREX bears no responsibility for the information collected or used by any advertiser or third party website. Please review the privacy policy and terms of service for each site you visit through third party links.

11. RELEASE OF YOUR DATA FOR LEGAL PURPOSES

At times it may become necessary or desirable to ThemeREX, for legal purposes, to release your information in response to a request from a government agency or a private litigant. You agree that we may disclose your information to a third party where we believe, in good faith, that it is desirable to do so for the purposes of a civil action, criminal investigation, or other legal matter. In the event that we receive a subpoena affecting your privacy, we may elect to notify you to give you an opportunity to file a motion to quash the subpoena, or we may attempt to quash it ourselves, but we are not obligated to do either. We may also proactively report you, and release your information to, third parties where we believe that it is prudent to do so for legal reasons, such as our belief that you have engaged in fraudulent activities. You release us from any damages that may arise from or relate to the release of your information to a request from law enforcement agencies or private litigants.

Any passing on of personal data for legal purposes will only be done in compliance with laws of the country you reside in.

12. AMENDMENTS

We may amend this Privacy Policy from time to time. When we amend this Privacy Policy, we will update this page accordingly and require you to accept the amendments in order to be permitted to continue using our services.